Local Support

Local Support

At St Josephs Catholic Primary School, we hold an extensive list of local agencies who provide a variety of support for families and individuals. Please contact the school if you are experiencing any from of hardship and we will endeavour to help and signpost you to the appropriate supporting agencies.

Due to the current Covid-19 pandemic, several supporting agencies are not active. However, Lancaster City Council has set up a 7-day telephone and email help line to make sure people can get reliable support:
by phone 01524 582000
by email customerservices@lancaster.gov.uk (for residents)
or email econdev@lancaster.gov.uk (for businesses)
The phone lines are open Monday to Friday from 9am to 5pm and every Saturday and Sunday between 10am and 3pm. The hours are being kept under review and we may extend them in the future.
Lancaster City Council have a dedicated website (link below) where people can find out how to get emergency food, business grants, business rate relief and advice and guidance.


Food Banks

The official emergency food response site for Coronavirus in Lancaster District, run by Lancaster City Council and the Morecambe Bay Foodbank; lancasterdistrictcovid19.org.uk

If you need help, you can find the contact details of people and organisations on the website link who can refer you or ring school on 0152465576 and we can pass your details on to Mrs Lee, who will organise the food parcel request on your behalf.


Citizens Advice Bureau

Following National guidance about the current Covid-19 (Coronavirus) outbreak we are unfortunately having to cancel all face to face appointments.  We may still be able to offer advice via email: enquiries@northlancashirecab.org.uk

Or by phone: 03444 889 622 (10am – 4pm, Monday – Friday)

If you need a Food Bank voucher please call our admin-only line on: 01524 400404

Lancaster Job Centre

COVID 19 – Keeping our customer’s safe

If are already receiving benefit payments these will continue as normal.

In line with Government advice on social distancing, to help protect our customers, communities, and colleagues, our doors will be temporarily closed and we do not need anyone to come into the Jobcentre face to face.

Where possible we are asking everyone to claim Universal Credit online and use their online account to manage their claim. You no longer need to call us once you have claimed online, if we need to check any information with you we will call you. Please check your online account as we will message you before calling.

For further information on benefits and how to apply please access our website: http://www.gov.uk

Only vulnerable customers in need of urgent assistance should attend the jobcentre.

Universal Credits

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.  Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

For the forseeable future telephone appointments are available as follows.

Tuesday9.30 am & 1.30 pm
Wednesday9.30 am & 1.30 pm
Please call 01524 400404 to make an appointment.

You can also call us for free on 0800 144 8 444, or get advice on line at citizensadvice.org.uk/helptoclaim



If you think you need urgent dental treatment: either call your dentist or use the NHS 111 online service if you cannot contact your dentist or you do not have one.

For more information, please click on the link to the NHS website; https://www.nhs.uk/common-health-questions/dental-health/how-can-i-access-an-nhs-dentist-in-an-emergency-or-out-of-hours/


If you are worried or concerned about coronavirus DO NOT go to any pharmacy, hospital or GP surgery. Call 111 if you need to speak to someone.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

*you think you might have coronavirus
*in the last 14 days you’ve been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers
*you’ve been in close contact with someone with coronavirus

Use the 111 coronavirus service or to view up to date information on coronavirus (COVID-19) visit the following sites:

NHS 111 – for health information and advice
GOV.UK – for information on the Government’s response to coronavirus